Built for Southeast Asia’s Retail and E-commerce Businesses

AI-Native CX Operation for Fast-Growing Businesses

AI CX automation covers chat, ticketing, and marketplaces with built-in analytics, supported by human agents to ensure high NPS and human-like services.

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Lower Cost-to-Serve

AI Support Chat

2–4x Faster Response Times

Brands That Put Trust In Us

Why Choose VelaCX?

Up to 80% Less Manual Work Without Losing Human Touch

VelaCX empowers online businesses with an AI-native customer service engine built for speed, complexity, and multilingual scale.

Way Cheaper

Costs drop as volume grows, unlike traditional BPOs that charge per agent seat and get more expensive as you scale.

Always On, Super Fast

Respond in seconds, 24/7, across chat apps, leading marketplace platforms, and social media. No waiting, no dropped conversations, just faster resolutions and more conversions.

Speaks Like a Local

Designed for SEA businesses (mainly retail and e-commerce), Real Bahasa, Thai, Vietnamese, slang, COD rules – no more “sorry, I don’t get it” from generic bots.

Shows Full Human Fallback for Complex Cases

Live dashboard tells you why customers complain, who might leave, and which products need fixing – today, not next month.

Impact Numbers

Cut the Busywork, Drive Bigger Outcomes.

VelaCX takes care of the repetitive, from reminders to complex workflows,
so your team can focus on impact.

inbound automation

faster response times

average chat metrics (CRR, CRT & CSAT) improvement within 30 days

lower cost per ticket over time

Product Details

The AI VelaCX Engine: Everything You
Need in One Platform

Most CX tools speak English-first and struggle with your local nuance. ReOrc, with its VelaCX, understands your business out of the box.

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Understands your products, orders, policies, and real-time customer context.

The brainy core that knows your retail world inside out, like a pro. It knows products, rules, promotions, and customer context, keeps catalogs and policies always updated, and ensures safe, brand‑compliant responses.

Your CX team becomes a mini product team — without writing a single line of code.

Your no‑code playground to build, test, and deploy AI workflows. Drag‑and‑drop SOPs and automations, preview flows for safety, manage versions instantly, and optimize with performance insights.

One AI supports customers everywhere they shop.

One hub for all customer conversations – no more juggling apps. Integrates marketplaces and social channels, automates retail workflows, and smoothly escalates complex cases to human agents with full context.

Handle inbound/outbound calls with AI that listens, understands, and responds naturally.

AI that talks like a friendly phone agent, reducing your team's workload big time! Manages inbound/outbound inquiries, transcribes and detects intent in real time, escalates complex cases, and runs automated voice campaigns.

For the edge cases where empathy or judgment matters.

Where AI and humans high-five – perfect teamwork for those "uh-oh" moments! Agents can override instantly, compliance is built in, AI learns from human corrections, and team routing ensures efficient workload balance.

Your CX becomes a source of truth that guides merchandising, marketing, and ops.

Your crystal ball for customer service – spot trends and fix issues before they become headaches! Tracks real‑time metrics, detects root causes of complaints, analyzes customer sentiment and behavior, and surfaces product insights for better decisions.

Never lose track of customer issues again.

Turns chaos into order. Smartly classifies and routes tickets, generates quick summaries with context, manages SLA risks, and continuously learns from resolved cases to improve accuracy.